Visitor Experience Representative

Website New Orleans Museum of Art

JOB SUMMARY: A Visitor Experience Representative requires excellent customer service skills, interests in art and the museum’s collection and exhibitions, and the ability to use diplomacy with difficult situations should they arise. This position assists visitors by introducing them to the museum and providing information about the permanent collection, special exhibitions, and sculpture garden. In addition, the associate will work with the education department to record school and group tour attendance, answer common questions about the museum, City Park, and New Orleans, and assist with transportation questions. This position also works with volunteers on a daily basis.

ESSENTIAL JOB FUNCTIONS:
• Customer service oriented
• Must be willing to work a flexible schedule including weekends
• Assists with general museum reception and visitor experience, meets and greets the general public at the main entrance reception desk
• Provides general information about the museum, exhibits and the community
• Takes admission and public program fees using a Point of Sale system
• Answers the telephone and fields calls to appropriate staff members
• Handles and balances cash and related paper entries
• Stay informed about upcoming programs and fundraising events, and on occasion assist with registration
• Assist visitors with questions about City Park and the surrounding area as needed
• Arrange transportation for museum visitors as needed
• Handles membership renewals and request for account updates
• Collect zip codes for visitor reporting
• Reports comments and feedback from visitors to the Manager of Visitor Experience

ADDITIONAL JOB FUNCTIONS:
• Help keep the front desk organized
• Stock supplies, floor plans and maps as needed
• Work museum shop as needed

MINIMUM QUALIFICATIONS:
• High school diploma

KNOWLEDGE, SKILLS AND ABILITIES:
• Some computer skills
• Some interest in art and art history
• Ability to multi-task
• Strong interpersonal skills and patience

PHYSICAL REQUIREMENTS:
• Ability to lift 35 lbs
• Ability to be on one’s feet all day

WORKING CONDITIONS:
• Pleasant working environment in a secure indoor setting

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Nothing in this job description restricts management’s right to assign or reassign job duties as required. This job description is not to be construed as a guaranteed contract of employment for a definite period of time.

 


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