Privacy Policy

Important Updates to our Privacy Policy

Protecting your information and privacy is extremely important to us.

The EU General Data Protection Regulation (GDPR), effective as of May 25, 2018, places new requirements on all companies who do business with residents of the European Union. We are updating our Terms of Service and Privacy Policy to make specific reference to the GDPR, and to notify EU residents of their rights under that regulation.

Your Rights

Personal Data
The term “personal data” includes information such as your name, address, email address, telephone number, IP address, credit card information, website cookies, and location. Personal information does not include data from which you can no longer be identified due to encryption or anonymity.

Rights to your Personal Data under the GDPR
If the GDPR applies to you, then you have particular rights as an individual under this regulation, including the right to:

  • Request access to your personal data stored by NOMA and request certain information in relation to its processing;
  • Request a change and/or update be made to your personal data stored by NOMA; and
  • Request restriction of processing of your personal data;
  • Request erasure of your personal data stored by NOMA; and
  • Object to the processing of your personal data.

To request any of the above, please write to requests@noma.org.  We will contact you to verify your identity, and then fulfill your request within 72 hours.

Privacy Policy

The New Orleans Museum of Art (NOMA) is committed to protecting your privacy when you visit our websites or use a NOMA kiosk or application (collectively referred to as the “NOMA website”). By using the NOMA website, you agree to be bound by the terms and conditions of NOMA’s Privacy Policy and Terms of Use. The NOMA Privacy Policy is outlined below. A link to this policy is provided in the footer information on every page of the NOMA website. View the Terms of Use.

Our Policy on collecting information on the NOMA Website

Online retail purchases

When you order a product from the NOMA online store, we need to know your name, billing and shipping addresses, telephone number, email address, and credit card information to process your order. Your credit card information will be stored temporarily on a secure server and used only as needed to process your transaction. It will also be sent to our third-party payment card processors and service providers to perform fraud detection and payment processing services. If your purchase is rejected by our website because it was detected as a possible fraudulent use of a payment card, and you are in fact the authorized user of the card, you can contact us at museumshop@noma.org or call (504) 658-4116 for the issue to be evaluated and resolved. We will retain your personally identifiable information for our records, in order to facilitate better customer service, and to inform you of our products and promotional offers.

Online memberships and donations

When you purchase a NOMA membership or make a donation to NOMA online, we will ask you to provide us with the information we need to process your membership and/or to acknowledge your contribution. This information includes your name, billing and mailing addresses, telephone number, email address, and credit card information. Your credit card information will be stored temporarily on a secure server and used only as needed to process your transaction. It will also be sent to our third-party payment card processors and service providers to perform fraud detection and payment processing services. If your purchase is rejected by our website because it was detected as a possible fraudulent use of a payment card, and you are in fact the authorized user of the card, you can contact us at membership@NOMA.org or call (504) 658-4127 for the issue to be evaluated and resolved. We will retain your personally identifiable information for our records, in order to facilitate better customer service. To process payments for members who have selected automatic renewal, NOMA will also retain payment information, in a secure manner, until such time that either the payment information expires (when we will contact you to update it), or the auto-renewal of the membership is canceled by you. In certain cases, you may be asked for additional information to complete your request, such as the names and birth dates (month/year) of your children if obtaining a Family membership or any Contributing membership with children (see “Children 12 and under”).

Online purchases of Museum admission tickets, event tickets, and course registrations

NOMA works with third-party contractors to process ticketing for certain events or registration for certain courses. NOMA requires its vendors to maintain the security of the information which you provide to them and restricts the vendors from using this information in any way not expressly authorized by NOMA.

Third parties

Please be aware that our site may contain links to other sites hosted by third parties. Different rules may apply to their collection, use, or disclosure of your personal information. We encourage you to review other websites’ policies before revealing any personally identifiable or sensitive information. NOMA does not control, and is thus not responsible for, the content or privacy practices and policies of such other sites and under no circumstances shall we have any liability whatsoever for the activities conducted by or at any website accessed from or through the NOMA website.

Online surveys

From time to time, NOMA may invite you to participate in surveys posted on the NOMA website or sent to you by email. You may decide whether you wish to complete such surveys, which may ask about your background, occupation, or similar questions. We use this information to help us better understand our audience, which in turn allows us to better meet your needs and interests. Information collected in these surveys is never sold, rented, or shared with third parties for marketing purposes, but we may share it with outside vendors to analyze the information we collect (see “Use of outside vendors” below).

Children 12 and under

NOMA does not solicit personal information from children. Visitors 12 years of age and under should remember that they are required to obtain an adult’s permission before submitting any personal information to this or any other website.

NOMA newsletters

NOMA offers visitors to the NOMA website the opportunity to subscribe to one or more of our online newsletters, a service hosted by a third-party contractor that has agreed to use the email address you provide only to send newsletters to you. If you choose to subscribe, you will receive NOMA e-newsletters. You may subscribe or unsubscribe at any time by following the instructions on the newsletter.

Emailing NOMA

If you send an email to NOMA, your message and email address may be saved and we may send you emails in order to respond to your message. Any material, business information, ideas, concepts, or other information sent to NOMA by email will be treated as non-confidential and non-proprietary. We will only use the information provided in your email and your email address to improve the NOMA website, services, and products, and to fulfill or respond to your requests for products, services, or information.

Cookies

Cookies are small files of information that are stored on your computer’s hard drive by your Web browser. Most Web browsers automatically accept cookies, but you can change the preferences of your browser so that it does not accept them. In order to use all the features of the NOMA website, we recommend that you accept cookies.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded Content

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Backups

We retain website backups for up to 1 week. After a personal data erasure, your data will not be restored back to production systems except in certain rare instances (the need to recover from a natural disaster or serious security breach). In such cases, your personal data may be restored from backups, but will be removed again to honor your initial request.

Our policy on the use and disclosure of the information we collect on the NOMA website and elsewhere

NOMA uses the personal information you provide to us for internal purposes, such as completing and tracking your transaction, analyzing trends, and collecting statistics. NOMA may also compile and provide aggregate statistics about our visitors, customers, sales, traffic patterns, and related site information to third parties, but these statistics will not include any personally identifying information.

We may share the names and postal addresses we receive from members and donors with other nonprofit organizations. If you do not want to have your information used in this way, you may send an email message containing your name and postal address to membership@NOMA.org. We may also share information about our members and donors with third-party vendors who help us analyze and understand our donor and membership base.

If you have provided us with your email address, we may send you emails in order to alert you to information, events, activities, or programs at or related to NOMA that we believe may be of interest to you, or to alert you about sales or other promotional events at the NOMA online store. If you do not want us to use your email address to contact you for these purposes, you may send an email message containing your name and postal address to requests@noma.org.

We may combine information you give to us online, offline, in our stores, at the Museum, or through our catalogs. We may also combine or supplement this information with publicly available information and additional information we receive from or have cross-referenced with our third-party vendors and others. We use this combined information to enhance and personalize your shopping experience with us; to communicate with you about products, exhibitions, or events that may be of interest to you; or for other promotional or Museum-related purposes.

NOMA will store your personal data for as long as necessary to fulfill the purpose for which the personal data was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. To determine the appropriate retention period for your personal data, we will consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use of disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these purposes through other means, and the applicable legal requirements. Upon expiration of this time frame, NOMA will securely erase and destroy all of your collected personal data, in accordance with applicable laws and regulations.

Use of outside vendors

NOMA retains qualified third-party service providers to help us manage the NOMA website and allow us to better serve our visitors and customers. These may include third-party contractors who assist us by processing registration and ticketing for the Museum and for certain events or courses. We also engage third-party vendors to analyze the information we collect on the NOMA website and through other resources for marketing or similar purposes. We also use third-party service providers to process your payment transactions and detect possible fraudulent use of a payment card. These service providers receive the information you enter into our website, and information about your payment card, purchase, mobile device, computer, software and their location for fraud detection purposes. By submitting your information to make a purchase, you agree to this. NOMA requires its vendors to maintain the security of the information to which they are provided access and restricts the vendors from using the information in any way not expressly authorized by NOMA.

We may contract with third parties who use cookies, clear gifs, device fingerprinting, and other online tracking technologies to collect information on our behalf. These parties are required to maintain the confidentiality of this information. If you would like to opt out of this use of your information, you can change the preferences of your browser so that it does not accept cookies. We may contract with companies or others to provide certain services, including data management, promotional services, etc. We provide these service providers with the information they need to perform these services, but we restrict the vendors from using the information in any way not expressly authorized by NOMA.

Linking

The NOMA website may include links to websites operated by third parties over which we have no control. Once you leave the NOMA website, the NOMA Privacy Policy will not apply, and you access such sites at your own risk.

Security

The NOMA website uses various measures designed to secure information. However, there is no such thing as 100% security. If you prefer, you may also place a NOMA Store order by phone at (504) 658-4116 . For membership gifts, you may call (504) 658-4127 and for donations, you may call (504) 658-4127.

It is important for you to protect yourself against unauthorized access to your password and to your computer.

Be sure to use a known and trusted secure connection and to log off when finished using a shared computer. You should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk. You can review the data breach policy here.

Please be advised that when placing an online order through the NOMA online store, your personal data will be protected in accordance with United States law but may not be at the same level of protection as is legally required in the European Union.

Revisions to our privacy policy

Please note that NOMA may revise its privacy policy at any time, without notice, such changes to be effective immediately upon posting on the NOMA website. Such revisions may arise in response to changes in the law, policy, or other factors. We encourage you to periodically visit this page to review our most current policy.

Contact NOMA

Send your questions, comments, or concerns about our privacy policy or any other aspect of our website to privacy@noma.org or:

Privacy Officer
New Orleans Museum of Art
1 Collins Diboll Circle
New Orleans, LA 70124

 

Last update: May 25, 2018