Volunteer Coordinator

Website New Orleans Museum of Art

The New Orleans Museum of Art (NOMA) seeks a part-time Volunteer Coordinator. The Volunteer Coordinator is a highly responsible part-time position reporting to the Director for External Relations. The incumbent is responsible for recruiting and managing volunteers, as well as  demonstrating a thorough knowledge of the museum’s mission, exhibitions, collection, and programming to effectively provide visitors with an exceptional experience. 


  • Recruit, train, and manage NOMA volunteers. 
  • Coordinate selection and scheduling of volunteers for museum spaces and events as requested by other departments.
  • Review and develop necessary training materials to ensure consistent knowledge of collection and exhibitions by volunteers in accordance with museum guidelines.
  • Maintain and update volunteer documents including volunteer manual in accordance with museum guidelines.
  • Design and execute an objective method to collect feedback, recognize any issues or areas for improvement, and adjust volunteer program as needed.
  • Manage volunteer retention and recognition including the annual appreciation event 
  • Provide exceptional visitor experience through interpersonal/customer service skills.
  • Must be willing to work NOMA annual events that are in the evenings and/or weekends.
  • Provide necessary volunteer support to all departments including programming, membership, special events and exhibitions to help ensure museum standards.
  • Perform project-based tasks as assigned by the Director for External Relations which may include but is not limited to researching best museum practices and participating in cross-department meetings.
  • Communicate accordingly with the Director for External Relations and Visitor Experience Manager concerning front of house operation and protocol.


  • A Bachelor degree from an accredited university or five years of related experience
  • Experience with customer service and interest in the visual arts and museum work
  • Solid interpersonal and communication skills; ability to interact with visitors of all ages, abilities, and economic, ethnic, and cultural backgrounds.
  • Ability to work events scheduled on nights and/or weekends as needed. 


  • Strong interpersonal skills and patience 
  • Ability to represent the museum with a high level of integrity, ethics and professionalism, adhere to museum policies, and support management decisions in a positive and professional manner.
  • Proficient in MS Office, Google Suite, and database systems, and the ability to learn new software systems.
  • Capability to work independently as well as an integral part of a team
  • Must be able to remain calm in stressful situations and help resolve conflicts with tact 
  • Ability to work positively with colleagues, artists, the public, Board of Trustees, donors and volunteers.


  • Sitting or standing for long periods of time, walking, typing, talking, hearing and visual activity
  • Ability to lift up to 20 pounds on occasion
  • Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.


  • Office environment, special events, front desk and offsite

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