The New Orleans Museum of Art (NOMA) seeks a part-time Volunteer Coordinator. The Volunteer Coordinator is a highly responsible part-time position reporting to the Director for External Relations. The incumbent is responsible for recruiting and managing volunteers, as well as  demonstrating a thorough knowledge of the museum’s mission, exhibitions, collection, and programming to effectively provide visitors with an exceptional experience. 

ESSENTIAL JOB FUNCTIONS 

• Recruit, train, and manage NOMA volunteers. 
• Coordinate selection and scheduling of volunteers for museum spaces and events as requested by other departments.
• Review and develop necessary training materials to ensure consistent knowledge of collection and exhibitions by volunteers in accordance with museum guidelines.
• Maintain and update volunteer documents including volunteer manual in accordance with museum guidelines.
• Design and execute an objective method to collect feedback, recognize any issues or areas for improvement, and adjust volunteer program as needed.
• Manage volunteer retention and recognition including the annual appreciation event 
• Provide exceptional visitor experience through interpersonal/customer service skills.
• Must be willing to work NOMA annual events that are in the evenings and/or weekends.
• Provide necessary volunteer support to all departments including programming, membership, special events and exhibitions to help ensure museum standards.
• Perform project-based tasks as assigned by the Director for External Relations which may include but is not limited to researching best museum practices and participating in cross-department meetings.
• Communicate accordingly with the Director for External Relations and Visitor Experience Manager concerning front of house operation and protocol.

MINIMUM QUALIFICATIONS

• A Bachelor degree from an accredited university or five years of related experience
• Experience with customer service and interest in the visual arts and museum work
• Solid interpersonal and communication skills; ability to interact with visitors of all ages, abilities, and economic, ethnic, and cultural backgrounds.
• Ability to work events scheduled on nights and/or weekends as needed. 

 KNOWLEDGE, SKILLS AND ABILITIES

• Strong interpersonal skills and patience 
• Ability to represent the museum with a high level of integrity, ethics and professionalism, adhere to museum policies, and support management decisions in a positive and professional manner.
• Proficient in MS Office, Google Suite, and database systems, and the ability to learn new software systems.
• Capability to work independently as well as an integral part of a team
• Must be able to remain calm in stressful situations and help resolve conflicts with tact 
• Ability to work positively with colleagues, artists, the public, Board of Trustees, donors and volunteers.

PHYSICAL REQUIREMENTS

• Sitting or standing for long periods of time, walking, typing, talking, hearing and visual activity
• Ability to lift up to 20 pounds on occasion
• Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

WORKING CONDITIONS:

• Office environment, special events, front desk and offsite