Visitor Experience Floor Lead

Website New Orleans Museum of Art

The New Orleans Museum of Art is seeking applicants for the position of Visitor Experience Floor Lead. The Visitor Experience Floor Lead will ensure a positive museum experience through exemplary customer service and knowledge of the museum’s mission, exhibitions, collection, programming, protocols, admissions rates, and shop merchandise. This position can staff all aspects of front-line experience: front desk, museum shop, and gallery attendant. The Floor Lead must have the ability to use diplomacy with difficult situations should they arise. They will execute tasks delegated by the Visitor Experience Team Coordinator to meet the expectations of the Manager of Visitor Experience and museum requirements.

 

ESSENTIAL JOB FUNCTION EXAMPLES INCLUDE BUT ARE NOT LIMITED TO:

  • Provide exceptional visitor experience through excellent interpersonal and customer service skills
  • Must be willing to work a flexible schedule including weekends
  • Assists with general museum reception at the front desk
  • Provides general information about the museum, exhibits and the community
  • Takes admission and public program fees using a Point of Sale system
  • Answers the telephone and fields calls to appropriate staff members
  • Stay informed about upcoming programs and fundraising events, and on occasion assist with registration
  • Maintain a positive outlook and ability to think creatively and offer solutions
  • Handles membership renewals and request for updates
  • Reports comments and feedback from visitors to the Visitor Experience coordinators
  • Collect zip codes for visitor reporting
  • Handles cash and related paper entries
  • Maintain posts when assigned to observe and engage and to ensure individuals are safe.
  • Watch for and report irregularities such as fire hazards, leaking water pipes, and unsecured doors or windows and areas to be secured.
  • Enforce all museum policies in a friendly manner, ensures that all visitors entering the galleries have either purchased an admission ticket or are identified as staff or special guest.
  • Assist in events check-in, including organizing and communicating with people in line.

 

MINIMUM QUALIFICATIONS:         

  • High school diploma, bachelor’s degree preferred
  • Experience with customer service and interest in the visual arts and museum work
  • Solid interpersonal and communication skills; ability to interact with visitors of all ages, abilities, and economic, ethnic, and cultural backgrounds
  • Ability to assert oneself when needed in order to enforce policies and protect artwork; maintain calm and professional demeanor for all visitor interactions.

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