JOB SUMMARY: The Visitor Engagement Manager ensures the daily operations of the museum provide each visitor with the opportunity to a heightened museum experience. The Manager is responsible for leading and coordinating in the development and implementation of visitor services efforts to meet short and long-term goals. The Visitor Engagement Manager reports to the Deputy Director.
ESSENTIAL JOB FUNCTIONS:
- Maintain visitor reception, orientation, and admission process with focus on customer service and ensure visitors are admitted professionally and promptly.
- Provide and maintain information in the form of maps of the building and sculpture garden or other media.
- Dissemination of information related to visitor inquires about exhibitions, events and programs.
- Oversee operations and daily management of the coat room and bathrooms.
- Plan, procure and coordinate visitor enhancements/refreshments for public events, programs, meetings, and membership events.
- Ensure proper handicapped access and assistance.
- Supervision and scheduling of the admissions staff.
- Track and address visitor comments and complaints.
- Ensure accurate attendance reporting.
- Coordinate operational policy and training with admissions, security, retail operations and program and education facilitators to create consistency among frontline staff.
- Address priorities with the maintenance and housekeeping staff.
- Ensure the frontline staff provides more curatorial information to visitors through training and reference materials.
- Provide first aid, safety and emergency planning and provision for staff and visitors.
Represent the museum at functions for the purpose of cultivating relationships within the community.
- Admissions cashiers
- Visitor Services Interns – academic year and summer
Bachelor’s degree in public relations, communications or museum studies from an accredited university or equivalent in experience.
SKILLS AND PERFORMANCE STANDARDS:
- Proven ability to manage visitor services functions in a cultural museum setting.
- Knowledge of and interest in the arts.
- Excellent public relations, communications and supervisory skills.
- Ability to adapt to changing priorities.
- Ability to work independently and efficiently on several projects simultaneously.
- Computer skills.
This position requires the following physical activities:
- Sitting, walking, finger dexterity, talking, hearing and visual activity
- Occasional lifting (up to 10 pounds)
Normal building environment and may be subject to fast-paced decision making during crowded visitation situations.