Visitor Engagement Manager

JOB SUMMARY:  The Visitor Engagement Manager ensures the daily operations of the museum provide each visitor with the opportunity to a heightened museum experience.   The Manager is responsible for leading and coordinating in the development and implementation of visitor services efforts to meet short and long-term goals. The Visitor Engagement Manager reports to the Deputy Director.

ESSENTIAL JOB FUNCTIONS:

  • Maintain visitor reception, orientation, and admission process with focus on customer service and ensure visitors are admitted professionally and promptly.
  • Provide and maintain information in the form of maps of the building and sculpture garden or other media.
  • Dissemination of information related to visitor inquires about exhibitions, events and programs.
  • Oversee operations and daily management of the coat room and bathrooms.
  • Plan, procure and coordinate visitor enhancements/refreshments for public events, programs, meetings, and membership events.
  • Ensure proper handicapped access and assistance.
  • Supervision and scheduling of the admissions staff.
  • Track and address visitor comments and complaints.
  • Ensure accurate attendance reporting.
  • Coordinate operational policy and training with admissions, security, retail operations and program and education facilitators to create consistency among frontline staff.
  • Address priorities with the maintenance and housekeeping staff.
  • Ensure the frontline staff provides more curatorial information to visitors through training and reference materials.
  • Provide first aid, safety and emergency planning and provision for staff and visitors.

ADDITIONAL RESPONSIBILITIES:

Represent the museum at functions for the purpose of cultivating relationships within the community.

 SUPERVISORY RESPONSIBILITIES:

  • Admissions cashiers
  • Volunteers
  • Visitor Services Interns – academic year and summer

MINIMUM QUALIFICATIONS:

Bachelor’s degree in public relations, communications or museum studies from an accredited university or equivalent in experience.

SKILLS AND PERFORMANCE STANDARDS:

  • Proven ability to manage visitor services functions in a cultural museum setting.
  • Knowledge of and interest in the arts.
  • Excellent public relations, communications and supervisory skills.
  • Ability to adapt to changing priorities.
  • Ability to work independently and efficiently on several projects simultaneously.
  • Computer skills.

PHYSICAL REQUIREMENTS

This position requires the following physical activities:

  • Sitting, walking, finger dexterity, talking, hearing and visual activity
  • Occasional lifting (up to 10 pounds)

WORKING CONDITIONS:

Normal building environment and may be subject to fast-paced decision making during crowded visitation situations.


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