Sculpture Garden Attendant

Website New Orleans Museum of Art

JOB SUMMARY:
The Sculpture Garden Attendant is a visitor service-oriented position that is responsible for safeguarding visitors, staff, volunteers, the collection and the physical facility. The Garden Attendant is responsible for monitoring NOMA’s outdoor spaces and protecting the art while engaging with the public to answer questions and provide information about NOMA. Sculpture Garden Attendants ensure a positive visitor experience through exemplary customer service and education. This is a full time position that can expect to work 35 hours per week.

ESSENTIAL JOB FUNCTIONS:
• Maintain posts as assigned to observe and engage and to ensure individuals are safe.
• Watch for and report irregularities such as, trip hazards, unsecure doors or gates and areas to be secured, as well as fire hazards.
• Serve as an advocate for the visitor while promoting the safety of the museum’s collection; communicate consistently with visitors to ensure a positive experience and assist visitors with use of NOMA’s educational resources and spaces.
• Interact with visitors in a positive and welcoming manner, including providing directions and information related to the Museum and Sculpture Garden collections, public programs and events
• Conduct gallery checks and perform opening and closing procedures; including unlocking/opening gates, and inspecting assigned areas to guarantee there are no safety or security issues or concerns.
• Enforce all Sculpture Garden policies in a friendly manner, ensuring that all visitors entering the garden have either purchased admission or are identified as staff or special guest.
• Participate in daily briefings and attend regular training sessions for exhibitions, programming and other sculpture garden and museum related events.
• Remain informed and up-to date regarding artwork on view; enhance the visitor experience through engaging in conversation when appropriate.
• Maintain the highest level of professionalism in both behavior and appearance
• Perform other duties as assigned or required.

ADDITIONAL RESPONSIBILITIES:
• Work inside the museum during inclement weather, or as the schedule demands.
• Ability to use computer-based technology, such as email, electronic calendar, timekeeping and payroll systems.
• Working extended hours during special events or emergencies, as assigned.
• Responsible for monitoring third parties on site during set up and break down of special events.
• Write detailed reports for all incidents involving criminal acts, damages, accidents, or injury.

QUALIFICATIONS:
• Experience with customer service and interest in the visual arts and museum work
• High School diploma or GED; college, technical school, or experience in a position requiring safety or protective work is helpful.
• Solid interpersonal and communication skills; ability to interact with visitors of all ages, abilities, and economic, ethnic, and cultural backgrounds
• Ability to assert oneself when needed in order to enforce policies and protect artwork; maintain calm and professional demeanor for all visitor interactions.
• First aid and CPR certification preferred; training will be provided.

KNOWLEDGE, SKILLS AND ABILITIES:
• Knowledge of security operations, safety practices in a museum or outdoor environment, and enforcement procedures.
• Ability to represent the museum with a high level of integrity, ethics and professionalism, adhere to museum policies, and support management decisions in a positive and professional manner.
• Willingness to remain current on Museum exhibitions, the NOMA permanent collection and programming with the ability to respond to visitor inquires.
• Ability to exercise judgment as to the most appropriate approach to enforcement procedures.
• Must be able to understand and follow operating procedures.
• Capacity to read and interpret documents such as safety rules, information manuals, and instructions.
• Capability to work independently as well as an integral part of a team
• Must be able to remain calm in stressful situations and help resolve conflicts with tact and courtesy.
• Attention to detail and the ability to stay alert.
• Ability to work positively with colleagues, artists, the public, Board of Trustees, donors and volunteers.

PHYSICAL REQUIREMENTS
This is an active position that requires the following physical activities:
• Walking outside, year-round, and standing for long periods of time.
• Occasional lifting.

WORKING CONDITIONS:
• Outdoor duty for long periods of time during hot summer months, and throughout the winter, spring, and fall.
• Occasionally: normal museum environment.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Nothing in this job description restricts management’s right to assign or reassign job duties as required. This job description is not to be construed as a guaranteed contract of employment for a definite period of time.


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