Advancement Services Manager

Website New Orleans Museum of Art

JOB TITLE: Advancement Services Manager
REPORTS TO: Director of Development
FLSA STATUS: Exempt

 

JOB SUMMARY:  Reporting to the Director of Development, the manager oversees the Tessitura database, which centralizes and shares data between museum departments to deepen constituents’ relationship with the museum. NOMA’s Advancement Services Manager also oversees core department operations including gift processing, while maintaining the integrity of donor and contributed income financial records.

 

ESSENTIAL JOB FUNCTIONS:

  • Manages the Tessitura database, including assigning software rights, ensuring software upgrades and resolution of system issues are handled timely and effectively, programs all necessary data and maintains local user documentation guaranteeing the integrity of the system.
  • Builds out necessary development campaigns and ticketing performances in the database.
  • Assists colleagues with integration between Tessitura/TNEW and NOMA’s website and email marketing platform.
  • Serves as leader of interdepartmental team of Tessitura uses, coordinating regular meetings to promote collaboration and assisting end users with questions, problems, training, etc.
  • Maintains and processes necessary records of gift batches, backup files, and other primary records related to contributions.
  • Provides ongoing and as-needed financial and membership reporting to staff, management and Board of Trustees.
  • Provides mailing lists and donor lists as needed.
  • Serve as liaison to Finance Department to ensure accuracy of gift/donation records and deposits, and adherence to protocols established by the auditor’s standards.

 

ADDITIONAL RESPONSIBILITIES:

  • Work a flexible schedule as business necessitates, including occasional evenings and weekends for special events.

 

SUPERVISORY RESPONSIBILITIES:

  • Interns – academic year and summer

 

MINIMUM QUALIFICATIONS:

Bachelor’s degree from an accredited university; plus, three to five years of related experience with an established record of database management and development or related operations experience.

 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Managing donor databases effectively; posses keen analytical skills; has experience with prospect research and reporting methods; is organized and able to multi-task.
  • Excellent research, writing, editing, and verbal communication skills.
  • Strong organizational skills with ability to prioritize and manage multiple tasks and responsibilities.
  • Strong computer skills, particularly in MS Word, Excel and database programs (basic SQL knowledge is highly desirable.)
  • General knowledge of the utilization of information systems to support fund raising activities.
  • Strong commitment to quality work and high productivity.
  • Ability to handle confidential records and sensitive donor information with discretion.

 

PHYSICAL REQUIREMENTS

This position requires the following physical activities:

  • Sitting for long periods of time, walking, finger dexterity, talking, hearing and visual activity.
  • Occasional lifting (up to 10 pounds).

 

WORKING CONDITIONS:

Normal office environment.

 

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.


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